Just try to read the plaque above. Seriously, I remembered being told the customer is always right. However that is ridiculous. Everybody has rules the follow. If the service provider is to be gentle with the customer, then customers ought to be gentle as well following the golden rule of doing to others what we want others to do to them and not doing unto others what we don't want others to do unto them. Sadly, some customers are just too self-serving and think they own the place. So I really gave a thought that to treat the customer as if they are always right means the following can be tolerated:
- Giving up the first come, first served basis for rude customers and letting them cut lines.
- Letting the customer have bad credit all he/she cares.
- Allowing the customer to badmouth and quarrel staff personnel rather than be professional in relaying one's complains to the manager.
- Letting the customer break rules that can affect other customers. For example, smoking in a no smoking zone can affect other patrons.
- Worse, giving in to impossible demands. It's just like a hotel opening an indoor swimming pool for a guest when that's beyond allowable or speeding up work that can't be done. Worse it can go as stupid as demanding the doctor to cure the patient in just a second.
The rule is you can't please everybody. It's all about give and take. Treat them right and use utilitarianism in dealing with customers. That is, will it do good for most of the customers. Treat the rude ones right but do call the cops IF they do something that's bad for peace and order.
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